Product - LINE WORKS

5 LINE WORKS facts you should know

예림 이 — Thu, 31 Mar 2022 23:00:02 +0000

Recently, we have been receiving an increasing number of inquiries on LINE WORKS.

To better assist, we decided to share frequently asked questions that can make a difference in using LINE WORKS.

LINE WORKS is a separate service and app from LINE

LINE WORKS will never be synced to your LINE user account or friends list.

In other words, the administrator who first created the company account must ‘invite’ to or ‘add’ members on LINE WORKS.

It may seem bothersome at first but you’ll realize its life-changing advantage: you can separate private life from work!

LINE WORKS users can communicate with LINE users without private and work connections colliding with one another.

Reference：What is LINE WORKS?

You can use LINE WORKS on more than one device

Since you entered your phone number during the registration process, you might think LINE WORKS is only available on that specific phone.

However, you can use LINE WORKS on other devices as long as you remember your ID and password.

You can use LINE WORKS without a smartphone

LINE WORKS is available on smartphones, PC, and iPad.

You have access to the same updated data no matter where you are or what devices you are on LINE WORKS.

Everything, from checking whether the message is read to viewing uploaded documents, is real-time basis thanks to LINE WORKS’ cloud technology.

You can change the notification sound on the LINE WORKS mobile app

Surprisingly, many of our users believe that they cannot change the notification sound.

To change the sound, refer to our guide on notification sound.

You don’t need paid plans to share files

You can share files even with the Free plan.

If you want to share a file or folder with team members, use the ‘Group’ function.

You can take advantage of useful services for a group including Note, Event, Task, and Folder.

With the Folder feature, you can create folders that all of the group members can access and upload files in.

For more information, refer to our guide on creating a group.

If you don’t want to see who read your message on LINE WORKS,
you can hide the read receipt feature

We have both customers who love or hate the read receipt feature.

Only the paid plan users can turn off the feature on checking who read your message on LINE WORKS.

If the company decided not to use read receipt feature for reasons such as not to give constant pressure on members, the administrator can change the settings in Admin.

There are so much more on LINE WORKS!

If you want to try out LINE WORKS’ cool features,

Start LINE WORKS for free on PC

Get started

Start LINE WORKS for free on mobile

LINE for work: Calendar types

예림 이 — Thu, 28 Oct 2021 11:49:45 +0000

Start managing your schedules efficiently with the various calendar that LINE WORKS provides.

Mainly, LINE WORKS offers 3 calendar types: My Calendar, Company Calendar, and Team/Group Calendar.

By using each calendar type according to its purpose, you can create the perfect workflow for yourself and your team.

If you have trouble managing your workflow without the calendar feature on LINE, get to know more about LINE WORKS Calendar.

More on the Calendar types >
More on creating a new calendar >

Table of Contents
1. My Calendar
2. Team/Group Calendar
3. Company Calendar

1. My Calendar

My Calendar can be further categorized into 3 types: Default calendar, Shared calendar, and Task calendar.

Default calendar

Refers to the calendar available to all members by default. When you check other members’ schedules or availabilities, you will see their default calendar. Keep in mind that you cannot delete this calendar type.

Other members can also view the schedules in your default calendar. For private schedules, you can also create a separate calendar that others cannot access.

Shared calendar

Refers to the calendar shared by others or created and shared with other members by you. The shared calendar allows you to manage schedules only with members you specified.

Task calendar

Refers to the calendar provided to all members who have access to Calendar and Task services. You can check tasks with set deadlines separately depending on whether you received or sent them.

2. Team/Group Calendar

Refers to the calendar solely for a team or group members to share schedules, such as group events or meetings.

Each member can have a different calendar authority: to add, edit or delete schedules depending on their positions or titles.

More on how to grant calendar authority >

3. Company Calendar

Refers to the calendar created by the administrator that all company members can view. However, keep in mind that only the administrators can edit or delete schedules.

Manage, share and visualize work schedules in one place

예림 이 — Thu, 28 Oct 2021 11:48:53 +0000

Work calendar for visibility and efficient communication

LINE WORKS Calendar is the easiest way to manage work schedules. You can have autonomy without security risks: add schedules, check other members’ availability, make reservations, and send appointment invitations. For better tracking, you can choose to view just your schedules or also other members’ schedules according to your needs. Also, you can share calendars exclusively with team members and can keep track of tasks assigned to you.

Stay organized anywhere and anytime as you can easily add, share, and confirm your and other members’ schedules on computer and mobile.

Table of Contents

1. Manage and share team or other members’ schedules

2. Manage and share CEO or executive members’ schedules

3. Manage and track availabilities of the facilities and resources
4. Manage shifts

Manage and share team or other members’ schedules

Try using ‘Team/Group Calendar’ to manage and share team or other members’ schedules with ease. Once you save the team information on LINE WORKS, you can check team members’ schedules separately on Calendar.

Stay organized no matter how complex or constantly changing the schedules are. You can check team members’ schedules wherever on a smartphone even when sudden or last-minute changes happen. Also, managers can check subordinates’ availability in a single view and distribute workload accordingly.

Manage and share CEO or executive members’ schedules

CEOs and executive members are often busy and full of schedules, such as internal meetings, visits, and business trips. Therefore, knowing priorities and managing appointments are a must to avoid mistakes and being overwhelmed.

That is why LINE WORKS provide the Calendar service: conveniently manage even the details on schedules. For example, you can categorize saved schedules by priority and types with colors: high priority schedules with red, visits in blue, and business trips in yellow. Since you can see the available time at a glance, responding to sudden schedule changes gets easier.

* Any member can use color-code schedules.

In addition to color-coding, you can add maps of the meeting place and attach images, documents, or other types of files related to the upcoming meeting. With LINE WORKS, there is no need to bother sharing materials individually by emails or messages. Also, secretaries often take care of scheduling for CEO or executive members. With the LINE WORKS Calendar, secretaries can add schedules on your behalf of CEOs or executive members instead.

Manage and track availabilities of the facilities and resources

“I made changes to meeting schedules but forgot to reserve a meeting room.”
“I want to check when the meeting room is available, but I must go back to the workplace to find out.”

If all these sound familiar to you, try the LINE WORKS Calendar.

If the administrator added facilities and resources in the Admin in advance, you can reserve meeting rooms or resources, such as projectors, while adding a new schedule. You do not have to make reservations separately from scheduling. Therefore, it is unlikely that you will forget to reserve resources for a schedule.

Since you can check the availability of facilities, resources, and expected participants all at once, scheduling will take less time.

More on adding facilities and resources in Admin >
More on reserving facilities or resources >

Manage shifts

Managing shifts on paper makes sharing confirmed schedules with all staff challenging. However, with the LINE WORKS Calendar, all staff can check the shift table anytime from anywhere. All you need is to create a calendar dedicated to shift management. When there are shift changes, staff will receive notifications and can check immediately on the dedicated calendar.

Moreover, collecting and reflecting on the shift requests takes a long time. For smart scheduling, we recommend using the LINE WORKS Form. By using Form, you can collect all of the staff’s shift requests in one survey. Thus, all the requests will be in a unified format making it easier to understand and can be downloaded in .csv format. Also, staff can easily answer the question whenever they can within the set deadline. Then, LINE WORKS will handle all the manual work such as counting and creating graphs to prevent mistakes and save your precious time.

More on creating a calendar >
More on the Form service >

The easiest way to plan and manage team schedules

예림 이 — Thu, 28 Oct 2021 11:47:44 +0000

LINE WORKS is more than a communication tool.

Think of LINE for work but with the calendar feature.

In Group/Team Message Room, you can even manage schedules specifically for a team.

Spend less time planning and sharing schedules around as a team.

Any member of a group/team can schedule events or make changes on LINE WORKS’ online group calendar.

1. Add event

Tap [+] at the bottom right of the group calendar screen. A notification is sent to the Team/Group Message Room when members add, edit, or delete events in the team or group calendar.

2. Edit event

On event details, you can check who scheduled an event or when the event was added.

If the event was edited, the last updated time and date are displayed at the bottom of the event details.

3. Check team/group events in Calendar

LINE WORKS Calendar displays Team/Group calendars currently in use.

Check full event details or availability in Calendar without switching between services.

A complete guide on communicating with LINE or LINE WORKS users outside your company

예림 이 — Thu, 28 Oct 2021 11:46:33 +0000

With the external connection feature, you can communicate with LINE or LINE WORKS users outside your company.

From collaborating with partners to responding to customers’ needs, just remember that LINE WORKS has you covered.

Connect faster and improve work efficiency while reducing the security risks to a minimum on LINE WORKS!

1. Before connecting with users outside your company

For the paid plan users, the administrator must turn on the ‘Chat with LINE users’ or ‘Chat with LINE WORKS users from other comapnies’. For the free plan, the permission to connect with external users are given as default.

Please note that LINE WORKS users you want to connect with must have permission to connect with external users.

2. Getting started

Connect with LINE or LINE WORKS users outside your company with Message ID, QR code, or invitation link!

For LINE users, they must add you as a friend on LINE first.

More on exchanging messages with users outside your company >

3. Fact checking

Message room with LINE users

• What you can do
- 　Message and video call
• What you cannot do
- 　Voice call
- 　LINE-specific functions (Notes, Albums, LINE Pay, etc.)
- 　Functions unique to LINE WORKS (translation, event invitation, etc.)

Message room with LINE WORKS users from other companies

• What you can do
- 　Message(Up 500 participants in one message room)
- 　Voice・Video call
• What you cannot do
　None

4. Managing users outside your company

Manage users outside your company on LINE WORKS Contacts at ease.
You can edit name, phone number, and email address.

However, for all users outside your company, you cannot edit profile picture or nickname on LINE WORKS.

5. Replying automatically to external messages after work

Message sure is a casual way to get in touch, but you may not want to be bothered during off-hours.

Still, you could be worried that people who are not from the same company may not know your working hours and could be waiting for your response. In such case, you can set up an automatic reply to inform your working hours and availability throughout the day.

More on Automatic replies to external messages >

The best way to communicate with LINE users for work

예림 이 — Thu, 28 Oct 2021 11:45:34 +0000

Connecting with customers, partners, or candidates who use LINE

On LINE WORKS, you can have a conversation with LINE users by adding them to the contacts list. You can exchange 1:1 or group messages, including text, images, videos, and document files. Also, the Audit feature of LINE WORKS allows administrators to check any unusual or suspicious activity to prevent information leakage or better understand issues.

Grow customer relationships and increase repeat purchase

Connect with customers who use LINE to respond faster, gain customer insights, and increase sales. Instead of relying on phone calls, emails, and letters, speed up agent response with real-time messages. You can check whether customers read the response you sent as well.

Also, your LINE WORKS account will be displayed as ‘Official Account’, providing credibility without the need to create a LINE Official Account on LINE for Business. In this sense, promotions sent to loyal or VIP customers who use LINE via LINE WORKS will be trusted and likely increase sales.

Please note that LINE WORKS is not suitable for sending sales coupons or advertisements to unspecified LINE users. Please consider LINE Official Account for sending general information and promotions in bulk.

Contact business partners on a daily basis

Use LINE WORKS to contact external business partners who use LINE daily. Ask the business partner who uses LINE to add you as a friend on LINE. Then you can start a conversation and exchange text messages, images, and files. For an easy start, share your QR code to have your business partner add you as a friend on LINE.

Similarly, if your business partner uses LINE WORKS, you can communicate by adding the person to the contacts list. For LINE WORKS user from other companies, you can use the Group function to share notes, manage files and schedules for better teamwork.

More on connecting with external LINE WORKS users >

Stay up to date with candidates and new hires

Stay connected with candidates and new hires during the hiring and onboarding process. Ask candidates or new hires to add your LINE WORKS account as a friend on LINE to start communicating. Consistent and responsive communication is necessary to prevent the new hires from leaving the company. The HR team can be sure that all questions are answered and delivered with a read receipt feature.

Log in with your LINE account

예림 이 — Thu, 28 Oct 2021 11:44:51 +0000

Instead of entering your LINE WORKS ID and password, you can log in with your LINE account.
You can log in with your LINE account on the mobile app, PC app, and browser.
To use the ‘Login with LINE’ function, you must gain permission in ‘Security > Account Security’ in Admin.

Learn how to turn on the ‘Login with LINE’ function >

Mobile app

Enable ‘Login with LINE’ in ‘Settings > Login Information’. Connect your LINE account by approving access to LINE WORKS.
Please note that your LINE account is only used for verification.

Browser

Click your profile picture or initials on the top right.

Then click ‘Security’ and then ‘Connect’ next to ‘Login with LINE’.
Once you log in to your LINE account, the connection is complete.

Tips

Your LINE ID will not be disclosed to the administrator.

The administrator can only view the members who use the ‘Login with LINE’ function, not the LINE ID.

The ultimate guide for LINE WORKS starters

예림 이 — Thu, 28 Oct 2021 11:43:22 +0000

Greetings everyone! Welcome to LINE WORKS, the work chat that can transform the way your team works.
We created this guide to provide the basics and quick tips for those who are about to start LINE WORKS.

For the latest information, please refer to our Help Center.

The basics

For first-timers

Get your teams on board in minutes regardless of where they are.

LINE WORKS is available on the mobile app, PC app, and web browser.

Available on smartphone, PC, and tablet

You can use LINE WORKS on smartphones, PC, and tablets.

With one account, you can log in on different devices.

Use LINE WORKS on the devices you prefer depending on the location and situation!

• Smartphone App

iOS　Android

• PC Browser

LINE WORKS Service　Admin

• PC App

Windows　macOS

Getting started

1. Add members

On LINE WORKS, members are those added or invited by the person who created the company account.

There are two ways to add members.

• Add members in Admin
The administrator, a person who created the company account, enters member information such as name and then shares ID and password.

• Share invitation link
The administrator shares the invitation link and have members enter a name, ID, password, etc.

2. Start conversation

On LINE WORKS, communication happens in real-time on Message.

Learn the basics of Message: how to send, recall, read receipt, LINE connection, and voice/video calls.

3. Fundamental features

Get to know LINE WORKS features that are not available on LINE.

LINE WORKS is more than just a work chat and provides the following services:

• Board: Notify and keep the team or organization aligned

• Calendar: Manage schedules together

• Task: Add and track things to do

• Form: Collect opinions

• Contacts: Find members easily

• Group: Share notes, files, and group schedules

4. Expand users

Now that you have a basic understanding of using LINE WORKS, consider expanding users from a team to the entire organization.

• Organization management
Communicate and collaborate conveniently throughout the organization!

• Other management functions
Management and operational barriers may come up as the scope of people using LINE WORKS expands.

In this case, you can use several management functions with LINE WORKS paid plans.

Learn more about management functions on our Help Center.

For more assistance

To learn more about how to use LINE WORKS, please refer to our guides and tips!

• Help Bot: You can learn details on how to use LINE WORKS simply by selecting the service of your choice on Help Bot.
• Help Center: You can check the guide on the latest version of LINE WORKS services. To share with co-workers, you can print the guides as well.

• Inquiry: Access the support page by pressing ‘Inquiries’ at the bottom of the Admin screen.

Inquiries are only available in Japanese for paid plan users.