Tell us about your company and your role

LINE Corporation is broadening its scope by starting Fintech business like LINE Pay, as well as starting AI business using intelligent assistant ‘Clova’. According to this, the role of our Enterprise IT center has become growing. As a chief of the IT Support department from Enterprise IT Center, I am responsible for works related to help desk. Implementation of the communication tool is also our work. Lastly, I am also in charge of supporting systems to not only Japan, but also all global hubs including South Korea, Taiwan, Indonesia, and Thailand.

What are the communication tools that LINE Corporation is currently using?

How do you distinguish between LINE WORKS and Slack?

Slack is a tool introduced in response to the era of “communication tool for engineers = Slack”. Not only Tokyo, Fukuoka and Kyoto, but also engineers working in development centers in Korea, Taiwan and Indonesia are also using it. If a question is posted on a public channel someone in the public domain replies to the question. It is a very convenient tool for engineers who are used to open source development.

 

On the other hand, office workers beside engineers are using LINE WORKS as their primary tool. When there is a need to search for employees, LINE WORKS, which allows all the employees to register their face photos and real names on the contacts when entering the company, is more convenient. Many employees love and feel friendly about LINE WORKS because they can use stickers like LINE.

 

Of course, we do not choose which tools to use solely depending on the job, but who we work with. That means, service planner working together with engineers also use Slack. While Slack feels like we are having a comfortable meeting with a lot of people in an open space, LINE WORKS feels like one-on-one meeting in a conference room. We are distinguishing the use of two different tools and use them in this way. We assign LINE WORKS accounts to all of our employees, including work consignment or dispatched employees and guide them to use the tool separately according to their work.

How do you distinguish between LINE WORKS and LINE?

What was the decisive reason that drove you to turn to LINE WORKS? Also, tell us specific use cases for LINE WORKS

Since we are working as a team of multinational members, we share information regardless of time period. For this reason, we would like to appreciate the LINE WORKS for enabling multinational members to share information in the same environment, can be used both PC and mobile, and have the high security level. We can check work and schedule at anytime anywhere. We can also communicate and share documents with other employees, which boost overall working speed. Multilingual translation is one of the features that we find very convenient.

 

In order to establish communication with the employees whom entered the company at the same period, we have created a group in LINE WORKS. Because personnel staffs from HR department are also joined the group, employees can easily ask questions or concerns, even if they have newly joined to the company. Of course, after a few months, we will leave our personnel in the chat rooms and run them independently. Since our company has a hiring date twice a month, we are trying to communicate with the newly joined company through such utilization.

How do you want to utilize LINE WORKS in the future?

Since LINE WORKS has a lot of external public APIs, we would like to make more use of it in the future. For example, we do not have a reception desk in offices other than our head office, so we are considering introducing an automatic reception system. ACALL (Acol), an RPA service for visitors, has recently announced linkage with LINE WORKS *. In the future, I would like to make it possible to connect directly with the department that I want to visit by linking with LINE WORKS. It is said that we are one of the companies who provide demanding and meticulous suggestions on LINE WORKS improvements.

 

We are proud that we have been improving LINE WORKS through dog pudding ※, as we became users from the early stages of its development.

 

As the number of younger employees increases, we feel that the communication tools of the company are changing accordingly. It is changing from email to chat, and social networking systems. Also, more and more people are not going to use computers or keyboards. As a business operator running a communication application, we would like to practice the look and the way of the new tools for the changing times.

※ ICT: Abbreviation for Information and Communications Technology

Tell us about your company and individual roles

Mr. Sogou :

Our company constructs telecommunication facilities, sells electronic equipment and devices, and provide services related. This year is our sixty-ninth anniversary.

 

Ms. Matsuda :

I am member of department in which takes care of IT systems. We work as a company help desk, meaning that we build PC or servers and suggest IT tools, while managing the introduction and answering questions about LINE WORKS.

What were the tasks to be concerned and how they were reviewed before LINE WORKS introduction?

Mr. Sogou :

More than half of our 570 employees work at the field due to business like sales and construction. Up until today, phone call was the only method for communication between office and field employees. Due to this, we have received a number of claims from our client about delayed contacts from the staffs and related business person who are working at the field. Also, when field employees visit clients or accounts often wasted their time as they could not browse the data at the field. Finding out no other available option, we communicated with the field employees through SMS with company-provided smartphones. With this way, however, we were not able to manage all the business related communication. That is, ‘shadow IT’ became the issue for us.

Furthermore, staffs, who worked overnight at the construction site, had to come back to office in order to write working log was the point that we wanted to change. If there were options to report their working log at the site, they could have been just leave the site. But, there was no other option but to come back to office for log writing since there was no other option.

For this reason, we launched a project for ‘revolutionizing the work style’, which includes improvement of working process. As a first step of the project, we considered the introduction of communication tool. The reason why we chose communication tool as our first step was that we could immediately start using the tool, unlike reviewing the work process which takes a great amount of time. What was great about the tool was that we could also use it even after the process reformation. Before considering its introduction, we thought that that we should just first use and think after. With this, we decided to introduce the communication tool.

What were the issues before the introduction of LINE WORKS?

Mr. Sogou :

Focusing on features, we have went through several tools for enterprise communication. However, there were tools which we found difficult to use than we expected. We were also worried about not actually using the tool after the introduction since there were several tools we ended up not using them anymore due to its uncomfortableness. For this reason, we chose ‘easy to use’ as the most important option to consider when choosing the tool, and as a result, we ended up introducing LINE WORKS to our company. We also found that LINE WORKS is not just focusing one the messenger, but also having the high possibility of unifying all the systems together in one application. And it was attractive enough to choose LINE WORKS.

Moreover, since our company have acquired ISMS (Information Security Management System), we have to keep the monitoring log. To do so, ‘archive’ feature was mandatory, and for this reason, we chose premium version.

How was LINE WORKS introduction?

Ms. Matsuda :

In order to verify LINE WORKS before the introduction, we collected targeted users from each department and division and promoted them to use the tool. During the trial period, we also encouraged the users to use as many features as possible to collect the actual usage experience. Ultimately, we could hear opinion from the users that Read notification at the chatting room and File sharing on the Drive have reinforced the overall working process more efficient than before. After the verification, we decided to introduce the tool earnestly.

 

Mr. Sogou :

In fact, we have also received negative opinion from our employees, such as communication can still be well handled through smartphone SMS. In spite of this, our company could not accept smartphone SMS because SMS cannot be managed by company and becomes shadow IT. To solve this, the company rather to chose promote positives about LINE WORKS features such as Read notification and File sharing through Drive, than telling negatives about shadow IT. We encouraged the employees to voluntarily use LINE WORKS.

What are the effects after the introduction of LINE WORKS? Also, how exactly LINE WORKS is being used?

Mr. Shimazu :

I am mainly responsible for construction management and maintenance of social infra projects. Also, I am in charge of integration of the company security systems. Thanks to LINE WORKS, constructing the training center project, which is one of the company projects that I am leading, is easily progressed. We used to struggle with getting the responses from the persons concerned since the project participants are chosen from different departments who manage different works. Since we have all different working situations, it was awkward sometimes to even make phone calls to them.

 

After the introduction of LINE WORKS, we are now communicating through messenger, instead of using phone call or email. We are utilizing when sharing product information with other employees, making decisions, notifying the opening of the conference. We now rarely have problem when sharing information, and this increased the response rate. This ultimately, led us to process the project with speed.

 

Chatting room for project, Example of using Form function

Ms. Honke :

I am responsible for sales, suggesting IT solutions. Back in the old days, whenever I work at the field and urgently need either schedule or an estimate, I had to come back to office to check it. But today, I can immediately ask my assistant at the office to send such document through LINE WORKS. Response that ‘I had to bring it to the office to solve’ can be processed on the spot. This has quickened the responsiveness of our clients and ultimately enabled to play the sales business which clients satisfy.

 

We are also utilizing LINE WORKS on company communication. For example, our employee ID card was renewed few days ago and had to turn paper to check roman characters of each employee. It took a while to check all of the employees’ since there were employees who were working at the field or the employees on consulting at the moment. For this reason, we took a photo of this paper and send it to the team members. With this tactic, what other team took for about a day to finish checking was only taken us about 20 minutes to complete. It is natural for people who use LINE, but there are still a few people who are not accustomed to this. In recent days, we are thinking about introducing IT tools to our customers with the purpose of reforming the work style. In order to process the reformation of the company work style, we would like to provide ideas of utilizing LINE WORKS in the perspective of the young colleagues.

 

Example of chatting room

How do you want to utilize LINE WORKS in the future?

Mr. Sogou :

Our company has a lot of architects on telecommunication facility construction and also employees with craftsmanship. For this reason, our company takes some time to introduce something new. However, if we do not change ourselves by introducing new and comfortable tool like LINE WORKS, we would not be able to survive in the future. We have decided that it is important to first introduce the tool and we actually did it. As a result to this, we already found the positive changes from our working style. We are expecting LINE WORKS to be a turning point for improvement of employee consciousness.

※ All details, affiliations, and positions specified were gathered at the time of interview.

Headquartered in Osaka, iTEC Hankyu Hanshin Corp. is a system integrator of the major railway company. As a part of work style reformation, the company has established remote telecommuting option(work flexibly regardless of place or time using the telecommunication technology) and introduced LINE WORKS. iTEC Hankyu Hanshin Corp. also provides suggestions on the ‘Remote working solution’ to other companies and enterprises, based on their knowledge accumulated during LINE WORKS usage. This time, we interviewed the employees who were responsible for making suggestion on remote telecommuting solution, employees who are actually do remote working and the field working developers who are using LINE WORKS about the LINE WORKS introduction and its effects.

Tell us about your company and individual roles

Mr. Kakinouchi :

Our company is a subsidiary company of Hankyu Hanshin Holdings Group. We provide IT supports to each company inside the group and we provide know-hows which we gained to the other companies.

 

Business Solution headquarters mainly responsible for provision of systems and services for each company in the group, and the development of infrastructure systems related to railway services, accounting, and personnel and so on. Headquarters Administration, in which I work for, is responsible for new solution planning and one of the projects was the introduction of LINE WORKS.

 

Ms. Nishisaka :

I am mainly responsible for system maintenance for estate-related clients. I gave a birth to my child and used parental leave at the end of 2015, when the project was progressing actively. Currently, I am using short-time work after I came back to office.

Please let us know the background behind the introduction of a chat tool for teleworking

Mr. Kakinouchi :

Starting from August 2016, our company ran the pilot operation for remote telecommuting system, to support employees who would not be able to work at the office due to childcare, nursing care, injuries or illness and so on. Since January 2017, our company introduced the system office-wide and actively promoted for teleworking. Our aim is to help employees, those who were away from office for a while, smoothly return to work, by establishing a flexible working style. In order for employees to work flawlessly at their house or outside the office, it is very important to maintain the high level of communication is mandatory. For this reason, we started to consider about introducing a chatting tool which help reinforces smooth communication.

What was the decisive reason that drove you to turn to LINE WORKS?

Mr. Kakinouchi :

Most of our employees either visit and work at the clients’ office or give consulting to the clients outside the office. Due to this, ‘mobile-work’, which means work outside the office, was already settled down at our company. We have used free chatting tool for communication with the members working far away from the office. Also, we found the chatting very convenient since we did not have to start the conversation with the formal greetings like “Thank you for your work”.

However, using the free chatting tool as a company communication tool had a one critical huddle to solve, the security. To solve this, we tried various chatting tools for enterprise Among those tools, LINE WORKS has received the highest scores from our employees and eventually, we decided to introduce LINE WORKS. The decisive reason for choosing LINE WORK was that its interface was easy to use, we can save the archived messages, check who read the message, and connect to the LINE easily.

What impressions did you receive after introducing LINE WORKS chat on the teleworking?

Ms. Nishisaka :

As the fall of 2016, we started telecommuting as a part of work style reformation and use the chatting as well. Unlike phone, we can continue our conversation even after leaving a seat for a while. For example, when I have to communicate on the phone while taking care of my kid, it is hard for me to talk calmly. With chatting, however, I can continue the conversation even sometime after. Also, it is very convenient to ask for confirmation or materials necessarily needed at the time when I am comfortable.

 

We have regular video conference. However, we have to wait until the conference to ask questions and also takes time to receive the response. But chatting not only have the time limits but also more comfortable than emailing when sharing the short notice. Furthermore, I can easily send request to the others when there is something to ask.

 

Also, since I am participating in one of the group chatting rooms, even without staying at the office, I can keep the track of the issues and its situations just by reading the messages according to the timeline. As I shorten up my working hours, I leave the office faster than other employees. But with LINE WORKS, I can see the overall situation at the office even after I left, and also find out what should I do the next day at work. I feel so relived with the fact that I can check the messages at the right timing, not worrying too much about the time.

Mr. Ishida :

As a boss of Ms. Nishisaka, it became a great help to be able to keep the track of the situations during her teleworking. It is possible to check all the minor details about the work, which are not necessary to call and make deliberate inquiries. Also, it is possible to naturally share the situation with the team members via group chatting room. It seems like LINE WORKS plays a big role in terms of being enable us to check the overall situation with minimal communication. We believe that it is great pleasure to the company to have the opportunity to have smart and talented employees return to the office and show their ability with the work.

Example of chatting with teleworker

What was your impression when you utilize LINE WORKS chatting for your telecommuting?

Ms. Sakakida :

We are utilizing LINE WORKS when creating the chatting room with other members and check detailed specifications or receive instructions from our boss. Because we sometime have obstacles for collaborations such as, seats of the participating members are located far away or the member is absent, there were the cases when neither confirming the work nor adjusting the opinion did process well enough. Ultimately, delayed time in development as well as re-do the work were unavoidable sometimes.

 

After the LINE WORKS introduction, we felt that the unnecessary time wasted while waiting for the response or reworking rate have been reduced than before since we can still share opinion regardless of its physical distance. Waste of communication has also reduced as the checking process with the employees is now simplified. As we can contact each other more often than before, we feel that the cohesion of the team got better.

 

Mr. Endo :

Mistakes made from inadequate communication have reduced dramatically. When writing email, we have to start with ‘Thank you for your work, this is Endo’, and also have to check the overall content of the email before sending it. This may sound simple, but it is actually burdening job, which makes the overall communication cumbersome and hard. But with chatting, however, we can communicate with short sentence.

Mr. Kakinouchi :

A number of meetings and in-house extension calls have been reduced. Especially, the extension call, which we have been frequently dialed, has been significantly reduced. Also, as a Headquarters Administration, coordination with each division head in business management is frequently made. If we use LINE WORKS, we can deliver the semantic grasp level of information can be shared quickly before we report officially. There definitely is a difference in the feeling during the reporting just by sending the detailed changes beforehand. We are getting the impression that we are getting closer to the person whom I report.

Also, LINE WORKS has a feature to save the achieved chatting log. Thanks to this feature, the employees’ awareness of information accuracy and response speed has been increasing, and we think it is very beneficial from a business point of view.

Ms. Tanaka :

Work processing time has been speeded up. If we forward questions or issues need to be checked via LINE WORKS, we can do our work before receiving the response. Since we can also response to the received messages immediately with LINE WORKS, we are able to use our time efficiently. Up until today, it took time to communicate with the boss who are working outside the office regarding small issues and checks, since we only had phone or email for communication. With LINE WORKS, however, we can ask any question without feeling burdensome and our boss can also give simple reactions like ‘OK’.

 

And, this ultimately shorten the time took during the decision making. As we have more communication with the team members, feeling of unity has increased and the overall atmosphere of our office got warmer and welcoming to all the employees than before.

How do you want to utilize LINE WORKS in the future?

We are planning to establish a system which support LINE WORKS introduction and provide the after service such as user/log management and so on. After this, we are also going to suggest and introduce LINE WORKS as an enterprise-level of solution tool, targeting teleworkers. In fact, many companies in our group have already conducted a trial operation for telecommuting and distance communication. Also, we will continue to utilizing LINE WORKS as a business tool between LINE WORKS Japan or develop the automatic response system based upon AI. We want to propose new value that goes beyond the meaning of communication tool.

※ All details, affiliations, and positions specified were gathered at the time of interview.

Please explain briefly about your company

Satellite Office Inc. operates our customers’ business services through remote support. Like LINE WORKS, the company is specialized in cloud computing such as reselling groupware or developing additional software, and it also provides a business support for SaaS service.

What is the key motivation for introducing LINE WORKS and what are the benefits?

LINE WORKS has been used since November 2015, after the beta version was available. We first started to use LINE WORKS for resale purposes to verify its qualifications, however, we realized that this is the tool we’ve been looking for after experiencing the same user interface (UI) with LINE. The user-friendly interface is also a crucial factor in resale.

The tool was adopted almost immediately after we went through a trial stage from the management, which had been done before introducing it to an internal communication. We decided that accessibility would be the best tool to ensure better work efficiency. The point that I would like to suggest was it is not only easily approachable but also manageable.

What were the decisive factors in introducing LINE WORKS and the advantages of using LINE WORKS?

It is definitely because of user-friendly interface! After the introduction, users can effortlessly start using it without any special training sessions or instructions.

When a company adopts groupware, it usually requires various procedures such as workshops or seminars to demonstrate how to utilize it. Unfortunately, there are some cases where those efforts become useless when the users fail to get used to it or the tool is not attractive enough to be settled down as an alternative communication tool. In case of LINE WORKS, there is no need for training and it is actively utilized after the introduction. The same interface with LINE, which is familiar to our employees, is the biggest advantage.

Since LINE WORKS is for enterprise, managing group information and monitoring chat logs are possible. It is also a good point that LINE WORKS is as safe as a system manager and a legal team decided to employ the tool with confidence. You can use a convenient tool with confidence. This is the strength of LINE WORKS.

Please elaborate the advantages of using LINE WORKS

As the speed and accuracy of internal communication have improved, so did the overall workflow. Since Satellite Office is an IT company that deals with cloud-related groupware, I believe we were better at utilizing communication tools than other companies did. However, it turns out that a significant number of our employees failed to utilize chat tools so that they heavily relied on mail and phone calls.

We used e-mail for document-based communication and phone call for emergency. However, sometimes both were used as it is not easy to tell the difference between urgent situations and priority tasks just with documents. After LINE WORKS was introduced, it became relatively easy to express emergency or to carry out emotions no matter where we are. Many employees find LINE WORKS usually more convenient than e-mail, even when they are not urgent, because they became able to check people read their message, send attached files, and do advanced search. I think these are also features of LINE WORKS. Being ‘fast and secure’ has a great impact on our company, where fast and accurate information sharing is integral.

What would you expect from LINE WORKS in the future?

I want LINE WORKS to settle down as a standard groupware in business tool industry. It may be inevitable to face some difficulties in having a conversation between different companies because of their own security issues. Nevertheless, I hope LINE WORKS would be a solid foundation and infrastructure in business settings to facilitate communications among various companies while maintaining a thorough management functions and a high security level.

※ All details, affiliations, and positions specified were gathered at the time of interview.

Emails and phone calls are inadequate for communication with the field in which prioritizes efficiency

At the construction site for line installation, we have various communication rules to follow. For example, we have to leave ‘arrival contact’ when first arrive at the construction field such as customer’s house, ‘depart contact’ when leaving the site after work has done, and ‘field research report’ when visiting the field before the actual construction. Before LINE WORKS integration, we mostly collaborated with the phone calls. Because the other collaborator is not always in a position to receive a call, it was inevitable to encounter delays in overall working due to the longer standby time at the site.

Also, if we were to report the condition of the communication equipment or wiring at the site, we had to take photos and send it to the office. During so, we had to go through burdensome process that took a lot of time, meaning that we had to open up our laptop and download the photos taken from the phone, and attach the photos to the email and send it. Efficient working is the most important especially when working at the customers house. However, the process refrained us from working proficiently.

Started to use LINE as a collaboration tool, but only for the limited occasion

We tried hard not to implement LINE to our office communication because LINE increases the chance of security issues including information leakage. However, it was inevitable to use LINE since sharing work-related information like photos through phone calls, smartphone email, and SMS was not comfortable enough for our collaboration. When first integrating, we created a company group and share information there. While doing so, we made a rule not to mention or handle confidential issues. As a result, we still had to use phone calls or emails even if we utilize LINE anyways.

Standby time at the construction field has decreased dramatically

One of our clients, who ordered the construction to us recently, recommended LINE WORKS to us. Not long after, we integrated LINE WORKS. Because efficient operation in the field is the most important factor, we are feeling the change most in terms of ‘standby time at the field reduced dramatically’. Prior to introducing LINE WORKS, field employees had to wait for response if the collaborators at the office did not realize whether they receive the call or email. It was because the contact was often made via phone or email. For this reason, after receiving the LINE message like “I sent the email”, we proceeded to check the email with the computer.

If we use LINE WORKS chatting instead, we can contact our collaborators regardless of the situation. Also, we will be informed through our smartphone or the computer if using LINE WORKS, which helps us to make response in real time. With less time waiting in the field, we can focus more on what we really need to do; that means, we can work harder without wasting our time.

With LINE WORKS ‘Read notification’ feature, we can quickly and efficiently share the information sent by the original company

“LINE WORKS is the best collaboration tool. Among provided features, ‘Read notification’ is my favorite of all. At the moment when the ‘Read’ function is working is the time when an accident occurs and an announcement from the company is sent to the workers. When the company sends an e-mail to each employee, it was obliged to send the confirmation message within the deadline. “The moment when the ‘Read’ function came through is when an accident occurs and the ordering company send out the announcement. When the original company sends an e-mail to each worker, it is obliged for all the employees to report that they have checked the announcement within the specified time frame. With this, the company can check whether the announcement is thoroughly notified to all workers.”

“When we receive an announcement related to the accident, we used to forward the accident-related messages to the LINE group chatting feature. Even though LINE can check the total number of readers, it does not provide any further information about the read and unread members. In the end, we had to contact each person who had no answer. This, of course, took a lot of time, and it was cumbersome”.

With LINE WORKS, we can not only check the number of the readers, but also check unread members at the chatting room. After LINE WORKS integration, we have created a group chatting room called ‘Chatting room for announcements’, and deliver the entire notification at once. By allowing us to select only those members who have not yet read the message, LINE WORKS made it possible to contact the targeted employee only, which saves us the troubles of message transferring information, and also enables us to deliver the message safely and speedily.

We can simply take photos of labels with the wiring number and send it to the message room! Both processing time and mistake have reduced!

In addition to this, Force Net is said to use LINE WORKS in a special way. For example, during the opening line process, a tag or label should be attached to the device or cable with the line number. The line number is very important because it is information used for identifying the problem and its cause within the line. In the past, it was verbally checked through the phone calls. But, verbal checking might take time and sometimes, it could be misleading. To solve such issues, we started to take photo of the label attached to the line and send it via LINE WORKS chat room to make sure the issue to be visually confirmed. As a result, both processing time and mistakes could be reduced.

With the LINE WORKS introduction, Force Net has been able to realize efficiency and enjoy the high working process speed at the field, where both efficiency and safety are required. In the future, we hope to have a feature which makes us to write the field investigation report easier.

※ All details, affiliations, and positions specified were gathered at the time of interview.

With email, it was impossible to handle volume of the communication between production staffs and sales staffs

Established in 2010 by President Fujimoto, Ryukyu Office Service has been operating business for producing home pages for enterprises. While producing the home pages, communication between office working staffs and sales employees, who take responsibility of client communication, share gigantic volume of communication. In order to handle this, it was office mission to make the communication process efficient, and eventually spend more time endeavoring to satisfy the clients better. With those previously used tools such as email, however, it was inevitable to take up a lot of time for communication, and those have the impression of ‘slow’ in many ways. For this reason, we decided to implement chatting tool.

Other chatting tool did not allow us to send files directly from the chatting room, and this has dropped our work efficiency

Mr. Fujimoto wanted to avoid using personal LINE or Facebook for the work in terms of security and employees’ privacy burden. Instead, the office decided to implement chatting tool and start to use it for the office communication. However, they soon found out that the chatting tool did not allow them to send files directly from the chatting room. If they want to share files, they had to either use emails or upload files on the drive and send sharable link to the messenger. Frequent file sharing is naturally happening during the home page production process. By having difficulties in file sharing, it caused a great drop in efficiency.

While searching for a simple and fast collaboration tool, we found LINE WORKS and decided to integrate it immediately

In addition to the fact that they cannot send files in the chat room, the use of messages and group conversations has begun to demand improvement from the employees. After reviewing other enterprise version of messengers, we decided to choose LINE WORKS. WE thought that it would be quick and easy to use because it has the same interface as LINE. Also, we thought that LINE WORKS will be fast and stable because it is a service provided by LINE related companies. LINE WORKS has been selected as a simple application that can be utilized immediately with the same feeling as LINE. Also, LINE WORKS can be flexibly driven by the speed of the younger employees.

Not only because the interface language is in Japanese, but also when training the newly entered employees about LINE WORKS, it is sufficient enough just to mention ‘it is same as LINE’, and needless to put extra effort giving training about the tool are both great advantages we found about LINE WORKS. LINE sticker also plays a key role for integration, since employees mention that it is ‘essential’ to have for the office communication.

The reason why application for PC desktop is important

What we considered important when choosing enterprise messengers is the availability of PC version app. Website designers often design and code work with the design software open on the desktop PC screen. For this reason, when using messenger with a web browser, it is difficult to know instantly when a new message arrives. Unlike this, LINE WORKS provides client application for PC and send notifications on our desktop PC. LINE WORKS prevents us from being so exhausted about checking messages on the web browser by sending notifications on newly received messages to our desktop PC, like receiving notifications on the smartphone. It has enables us to make responses to the message in a prompt manner.

We implemented LINE WORKS when communicating with the employees working in another peninsula

Because Ryukyu Office Service is headquartered not only in Osaka, Fukuoka, but also in Naha, the company is utilizing LINE WORKS for interoffice communication. Sales employees, who are working in different peninsula, are taking in charge of the customers residing in Kansai or Kyushu, and design website in affiliation with the employees from Naha. The employees are less likely to meet offline due to the physical distance, but still need to come up with the best result by constantly sharing the customer requests. By implementing LINE WORKS to all the employees from different headquarters, they can make contact to another easily, and continue communication fluently regardless of the distance.

Fluent communication can be made between the employees with different working style

Ryukyu Office Service could solve the existing problems by introducing LINE WORKS and communicate better than before. Those employees from production department who are actively work with the PC, and the sales employees who are often working outside obviously have different working styles and patterns, and therefore there is only limited amount of time for them to communicate. But because LINE WORKS can be utilized for both PC and smartphone, employees of the production team can send the message while working on their PC, while Sales employees can check the message during the remaining time before customer meeting. After LINE WORKS introduction, we could cover all different types of communication, from ordinary to business contact, with the proper way for each employee. We feel the positive changes that LINE WORKS brought us, such as us being able to hold more effective and active communication.

※ All details, affiliations, and positions specified were gathered at the time of interview.